Frequently asked questions
Can I buy online and pick up at the store ?
When you select the shipping method, you can choose the option "Store Pickup". Within less than two hours we will confirm you with an email that your order is ready to be picked up. You will only need to go through with your ID card.
Who should I contact if the product arrives incorrectly?
In this case you must contact us directly because if the product has come defective, we will change it for a new one are you have to pay any shipping costs.
How long does delivery take?
The deadline is 15 calendar days.
How can I check the status of my order?
with a tracking number we'll send you.